Order Management

A common use of order management software is by electronic commerce and catalog companies. This software facilitates the entering of an order, whether via a web-site shopping cart or a data entry system (for orders received via phone and mail). It typically captures customer proprietary information and account level information. Credit verification or payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such as picking/packing/shipping.
Orders can be received from businesses, consumers, or a mix of both, depending on the products. Offers and pricing may be done via catalogs or web sites or broadcast network advertisements.

Specto Design's Order management system:
Provides product information such as descriptions, variants, quantities, images etc.
Inventory Availability (ATP) and Sourcing
Vendors, Purchasing, and Receiving
Marketing (Catalogs, promotions, pricing)
Customers and Prospects
Order Entry and Customer Service (including Returns and Refunds)
Financial Processing (credit cards, billing, payment on account)
Order Processing (selection, printing, picking, packing, shipping)
Data Analysis and Reporting
Financials (Accounts Payable, Accounts Receivable, General Ledger)
Order Management requires multiple steps in a sequential process like Capture, Validation, Fraud Check, Payment Authorization, Sourcing, Backorder management, Pick, pack, ship and associated customer communications; it is common therefore for an order management system to have workflow capabilities as well.